Return window
You can request a return within 7 days of delivery for most products.
Conditions
- Items must be unused, unwashed and undamaged, with all original tags, labels and packaging.
- Footwear must be returned in its original box.
- Not returnable: innerwear and lingerie, socks, customised items, and products marked “non-returnable” on the product page.
How to request a return
- Contact us at support@advis-ecom.in or through the contact form with your order number.
- We’ll arrange a reverse pickup where available, or share the return address.
- Once the item reaches us and passes a quality check, we process your refund or exchange.
Refunds
For Cash on Delivery orders, refunds are made by bank transfer or UPI to details you provide, within 5–7 business days of the quality check. For prepaid orders, refunds go back to the original payment method. Shipping charges, if any, are non-refundable except when the item is defective or incorrect.
Damaged or wrong item?
Tell us within 48 hours of delivery with photos of the product and packaging, and we will replace it or issue a full refund at no extra cost.