Cancelling before dispatch
You can cancel an order free of charge from My orders while its status is “Placed” or “Confirmed”.
After dispatch
Once an order has shipped it can no longer be cancelled online. You may refuse the delivery, or accept it and request a return under our Returns policy.
Cancellations by us
We may cancel an order if an item is out of stock, the address is not serviceable, or there is a pricing error. You will be informed, and any amount paid will be refunded in full.